Case Study · Plumbing and Drain Services
Capturing Every Emergency Call for a 24/7 Plumbing Company
Burst pipes don't wait for business hours, but this plumbing company's phones did. Nights and weekends went to voicemail, and research shows 85% of callers who can't get through simply call the next company. InsightSol gave them a front desk that never sleeps.
0%
More Emergency Jobs Won
0%
Of Calls Answered, Day and Night
0%
Of Calls Handled Without Office Staff
0 mo
To Full Return on Investment
Client Snapshot
- Industry
- Plumbing and Drain Services
- Region
- North America
- Team
- 25+ plumbers
- Engagement
- Voice AI, Dispatch Automation
- Rollout
- Live in 60 days
The Challenge
The most profitable jobs came at the worst hours
Emergencies Rang Into Voicemail
The highest-value jobs, floods and burst pipes, happen at night. Every unanswered ring sent a desperate customer to a competitor who picked up.
One Office Manager, Five Phone Lines
Daytime calls stacked up while the office manager juggled scheduling, invoicing, and parts orders. Small businesses miss up to 62% of inbound calls, and this one was no exception.
Plumbers Arrived Blind
Techs showed up without knowing the fixture, the failure, or the parts needed, turning one-visit jobs into two-visit jobs.
What We Built
A front desk that answers before the second ring
Voice AI, intelligent triage, and dispatch automation, live within 60 days.
Voice AI Emergency Line
Answers every call in seconds, separates true emergencies from routine work, books the job, and wakes the on-call plumber only when it matters.
Photo Intake and Pre-Diagnosis
Customers text photos of the problem. AI identifies the fixture and likely failure so the plumber arrives with the right parts the first time.
Smart Scheduling and Dispatch
Jobs are slotted by urgency, location, and skills automatically. The office manager approves a plan instead of building one.
Automated Quote Follow-Up
Every open estimate gets a polite, persistent follow-up sequence, recovering jobs that used to die in the inbox.
The Results
Measured in the first two quarters
- 41% more emergency jobs won in the first quarter
- Every after-hours call answered, zero added headcount
- 57% of all calls handled end to end by the AI agent
- First-visit fix rate up with photo pre-diagnosis
- Office manager reclaimed roughly 25 hours per month
- Full return on investment in under five months
“Burst pipes happen at 2 am. We used to sleep through that revenue. Now the phone answers itself, books the job, and my crew shows up already knowing what tools to bring.”
Owner, Plumbing Services Company
Client details anonymized under NDA.